Lume Distilling ("Lume," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit lumegin.com or make a purchase from us, and outlines your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name, email address, phone number, billing and shipping address, when you place an order, create an account, sign up for our newsletter, or contact us
- Order and purchase history
- Any information you submit through contact or enquiry forms (including wholesale enquiries)
- Your date of birth or age confirmation, collected via our age verification gate, as required to sell alcohol
Payment information: We do not directly store your full credit card details. Payments are processed securely by our payment processor, Stripe (via WooCommerce Payments). Stripe collects and processes your payment information subject to its own privacy policy.
Information collected automatically:
- IP address, browser type, device information, and pages visited, collected via cookies and similar tracking technologies
- Whether you have confirmed you are of legal purchasing age, stored via a cookie from our age verification tool
2. How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders
- Send order confirmations, shipping updates, and respond to customer service enquiries
- Verify you meet the minimum legal age to purchase alcohol
- Send you marketing communications, where you have opted in, which you can unsubscribe from at any time
- Improve our website, products, and customer experience
- Detect and prevent fraud, and comply with our legal obligations
3. Who We Share Your Information With
We do not sell or rent your personal information. We share information with the following categories of service providers, solely to operate our business and website:
- Payment processing: Stripe / WooCommerce Payments
- Email marketing and customer relationship management: HubSpot, MailPoet
- Website analytics: Google (Google Analytics, via Google Site Kit)
- Advertising and social media: Meta/Facebook (via the Meta Pixel)
- Website hosting: GoDaddy
- Shipping and logistics providers, to deliver your order
These providers are only permitted to use your information to provide services to us, and are bound by their own privacy and data protection obligations.
4. International Disclosure of Information
Some of the service providers listed above are based overseas, including in the United States. This means your personal information may be transferred to, and stored or processed in, countries outside Australia. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.
5. Cookies
We use cookies and similar technologies for the following purposes:
- Essential cookies: required for core site functionality, including our age verification gate and shopping cart
- Analytics cookies: help us understand how visitors use our site, via Google Analytics
- Marketing cookies: used by Meta/Facebook to measure and improve the relevance of our advertising
You can control or disable cookies through your browser settings. Please note that disabling essential cookies, including our age verification cookie, may prevent you from accessing parts of our site.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet our legal, accounting, and reporting obligations. Order and transaction records may be retained for a minimum period as required under Australian tax and consumer law.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Opt out of marketing communications at any time
- Lodge a complaint with us, or with the Office of the Australian Information Commissioner (OAIC), if you believe we have mishandled your personal information
To exercise any of these rights, please contact us using the details in Section 11 below.
9. Age Restrictions
Our products are alcoholic beverages and are only available for purchase by individuals who are 18 years of age or older, in accordance with Australian law. We do not knowingly collect personal information from individuals under the age of 18. Our age verification gate is used to confirm eligibility to view and purchase our products.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights above, please contact us at:
Lume Distilling
Sydney, Australia
Email: privacy@lumedistilling.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.