Our Privacy Commitment
Lume Distilling Pty Ltd ABN 96 674 379 116 is committed to managing your personal information openly and transparently while keeping it safe. We take necessary measures to fulfill this commitment, including:
- Complying with the Australian Privacy Principles (APPs);
- Collecting personal information that is relevant to your requests, services, or competitions we offer;
- Explaining how your personal information might be used;
- Informing you of any necessary disclosure of personal information, including any disclosure overseas;
- Ensuring your personal information is kept secure;
- Responding promptly to incidents involving unauthorized access, modification, or misuse of your personal information;
- Offering options to stop receiving direct marketing material;
- Keeping your personal information accurate and up to date, and securely disposing of any information no longer needed;
- Providing access and correction options for your personal information.
About this Policy
This policy explains our approach to privacy and how we handle your personal information. It complies with the Privacy Act 1988 (Act) and the APPs. By providing your personal information, you agree to the processes described in this policy.
What Information Do We Collect?
We collect personal information necessary for providing our goods and services, including but not limited to:
- Your name, address, contact information, and email address;
- Credit card details for processing payments;
- Shipping and delivery information;
- Details related to competitions or events, including photos and entry details.
We do not collect sensitive information such as religion, political views, ethnicity, or criminal records unless you have provided consent.
Why Do We Collect Your Information?
The main purpose of collecting personal information is to process and fulfill your requests, such as:
- Processing orders for Lume Gin products;
- Contacting you about events, offers, or services;
- Communicating competition or event results;
- Preventing fraud and other criminal activities;
- Running our business efficiently, including staff training, accounting, auditing, and risk management;
- Complying with legal obligations.
If you choose not to provide your personal information, we may be unable to fulfill your requests.
How Do We Collect Information?
We collect personal information directly from you, either via the website, social media, phone, or email. You might provide us with information by:
- Placing an order on our website;
- Subscribing to newsletters or promotional materials;
- Entering competitions or events hosted by Lume Gin.
Use and Disclosure of Your Information
We may use or disclose your information for:
- Processing your orders;
- Providing goods or services to you;
- Contacting you about competitions or events;
- Preventing fraud;
- Conducting business-related activities such as risk management and direct marketing.
Sharing Your Information
We may share your personal information with:
- Third-party service providers for marketing, delivery, payment processing, and fraud checks;
- Related companies for business and promotional purposes;
- Regulatory bodies and law enforcement if required.
Marketing and Opt-Out
We may use your personal information for marketing purposes, including promotions or events. You can opt-out of receiving direct marketing by emailing us or clicking the unsubscribe link in our communications.
How Do We Store Your Information?
We take necessary steps to protect your personal information from misuse, unauthorized access, or disclosure. However, please note that no online transmission is 100% secure. Once we receive your information, we will protect it in accordance with the Privacy Act.
Access and Correction of Information
You may request access to or correction of your personal information by contacting us. We will respond to your requests within a reasonable period.
Contact Us
If you have any questions about our privacy policy or wish to make a complaint, please contact us at:
Lume Distilling Pty Ltd
Email: [email protected]
Phone: 02 7233 1414