Lume Gin Refund Policy

Thank you for choosing Lume Gin! If you encounter any issues with your order, please reach out to us at [email protected], and we’ll do our best to make it right.

Returns & Refunds

Returns are accepted only for faulty items, and the provisions of this policy must be met for any refund or exchange consideration.

Proof of Purchase

To process a refund or exchange, we require valid proof of purchase for the items in question.

Change of Mind

We do not accept returns due to change of mind.

Damages & Issues

Please inspect your order upon receipt. Contact us immediately at [email protected] if the item is faulty, damaged, or incorrect, so we can assess the issue.

If you believe your item is faulty, please email us with a detailed description and, if possible, images of the issue.

Return Process

If the item is deemed potentially faulty, we may request that you send it back to us for further inspection. After our review, if the item is confirmed faulty, we’ll offer a full refund (including shipping) or an exchange. All refunds are credited back to your original payment method, unless otherwise requested and approved.

Starting a Return

To initiate a return, please contact us first at [email protected]. Items sent back without prior approval will not be accepted.

We appreciate your understanding and look forward to ensuring your satisfaction with Lume Gin!